B2B Collections Specialist - On-Site in Bucaramanga

Innovate AI SAS; Colombia; On-site; COP 40,000,000 - 75,000,000; Full time

Job summary

Innovate AI Solutions in Bucaramanga, Colombia, is seeking an experienced B2B Collections Specialist to join our team on-site. You will manage accounts receivable, contact US-based clients to secure payments, and draft professional collection emails in English.

The role requires exceptional written English, strong negotiation skills, and the ability to resolve payment disputes while maintaining client relationships. Experience in logistics or freight brokerage is a plus.

Qualifications

• Proven professional experience in B2B collections.
• Exceptional written English proficiency (C1 level or equivalent strongly preferred).
• Strong experience drafting professional collection emails and communicating with business clients.
• Understanding of accounts receivable processes, aging reports, and payment reconciliation.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple accounts simultaneously.
• Proficiency in Microsoft Excel, Google Sheets, and collection or accounting systems.
• Ability to work independently in a fast-paced environment.
• Must be located in Bucaramanga or the surrounding metropolitan area and available to work 100% on-site.

Responsibilities

• Manage B2B accounts receivable portfolios and follow up on outstanding invoices.
• Contact US-based business clients to secure payments and resolve overdue balances.
• Draft clear, professional, and persuasive collection emails in English.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve invoice discrepancies, payment delays, and billing disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Coordinate with accounting, billing, and operations teams to resolve outstanding issues.
• Identify recurring payment problems and recommend process improvements.
• Support collection performance goals and help reduce Days Sales Outstanding (DSO).

Skills

B2B collections

English proficiency

Negotiation

Analytical skills

Problem solving

Organization

Excel/Sheets

Independent work

Tools

Microsoft Excel

Google Sheets

Collection systems

Accounting systems

Job description

Innovate AI Solutions in Bucaramanga, Colombia, is seeking an experienced B2B Collections Specialist to join our team on-site. You will manage accounts receivable, contact US-based clients to secure payments, and draft professional collection emails in English.

The role requires exceptional written English, strong negotiation skills, and the ability to resolve payment disputes while maintaining client relationships. Experience in logistics or freight brokerage is a plus.