Collections Specialist | On-Site – Bucaramanga, Colombia

Innovate AI SAS; Colombia; On-site; COP 40,000,000 - 75,000,000; Full time

Job summary

Innovate AI Solutions in Bucaramanga, Colombia, is seeking an experienced B2B Collections Specialist to join our team on-site. You will manage accounts receivable, contact US-based clients to secure payments, and draft professional collection emails in English.

The role requires exceptional written English, strong negotiation skills, and the ability to resolve payment disputes while maintaining client relationships. Experience in logistics or freight brokerage is a plus.

Qualifications

• Proven professional experience in B2B collections.
• Exceptional written English proficiency (C1 level or equivalent strongly preferred).
• Strong experience drafting professional collection emails and communicating with business clients.
• Understanding of accounts receivable processes, aging reports, and payment reconciliation.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple accounts simultaneously.
• Proficiency in Microsoft Excel, Google Sheets, and collection or accounting systems.
• Ability to work independently in a fast-paced environment.
• Must be located in Bucaramanga or the surrounding metropolitan area and available to work 100% on-site.

Responsibilities

• Manage B2B accounts receivable portfolios and follow up on outstanding invoices.
• Contact US-based business clients to secure payments and resolve overdue balances.
• Draft clear, professional, and persuasive collection emails in English.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve invoice discrepancies, payment delays, and billing disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Coordinate with accounting, billing, and operations teams to resolve outstanding issues.
• Identify recurring payment problems and recommend process improvements.
• Support collection performance goals and help reduce Days Sales Outstanding (DSO).

Skills

B2B collections

English proficiency

Negotiation

Analytical skills

Problem solving

Organization

Excel/Sheets

Independent work

Tools

Microsoft Excel

Google Sheets

Collection systems

Accounting systems

Job description

Work Arrangement: 100% On-Site

English Proficiency: Advanced / Fluent (Exceptional Written English Required)

About the Role

Company: Innovate AI Solutions

Location: Bucaramanga, Santander, Colombia

Work Arrangement: 100% On-Site

English Proficiency: Advanced / Fluent (Exceptional Written English Required)

At Innovate AI Solutions, we are looking for an experienced and results-driven B2B Collections Specialist to join our growing team in Bucaramanga.

The ideal candidate has a proven track record in business-to-business collections, exceptional written English communication skills, and the ability to manage outstanding accounts professionally and effectively.

Experience in the US logistics, transportation, or freight brokerage industry is highly preferred.

This position requires a proactive professional who can confidently communicate with business clients, resolve payment disputes, and drive timely collections while maintaining strong customer relationships.

Key Responsibilities

• Manage B2B accounts receivable portfolios and follow up on outstanding invoices.
• Contact US-based business clients to secure payments and resolve overdue balances.
• Draft clear, professional, and persuasive collection emails in English.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve invoice discrepancies, payment delays, and billing disputes.
• Negotiate payment arrangements and follow up on payment commitments.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Coordinate with accounting, billing, and operations teams to resolve outstanding issues.
• Identify recurring payment problems and recommend process improvements.
• Support collection performance goals and help reduce Days Sales Outstanding (DSO).

Requirements

• Proven professional experience in B2B collections (business-to-business collections).
• Exceptional written English proficiency (C1 level or equivalent strongly preferred).
• Strong experience drafting professional collection emails and communicating with business clients.
• Understanding of accounts receivable processes, aging reports, and payment reconciliation.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple accounts simultaneously.
• Proficiency in Microsoft Excel, Google Sheets, and collection or accounting systems.
• Ability to work independently in a fast-paced environment.
• Must be located in Bucaramanga or the surrounding metropolitan area and available to work 100% on-site.

Highly Preferred Qualifications

• Previous B2B collections experience in the US logistics, transportation, trucking, or freight brokerage industry.
• Experience managing accounts receivable for US-based customers.
• Familiarity with freight invoices, Proof of Delivery (POD), Bills of Lading (BOL), and freight billing disputes.
• Experience handling high-volume commercial collections portfolios.
• Knowledge of US business payment practices and collection workflows.

What We're Looking For

We're looking for someone who understands that effective B2B collections require persistence, professionalism, and strong customer relationship management.

The successful candidate will be confident following up on overdue payments, resolving complex billing issues, and communicating with customers clearly and professionally.

Excellent written English is a non-negotiable requirement and will be assessed during the selection process.

Why Join Innovate AI Solutions?

• Be part of a growing company in the logistics and technology industry.
• Work closely with US-based business operations.
• Join a collaborative and performance-driven team.
• Work from our office in Cabecera, Bucaramanga.
• Develop your career in an international business environment.