Asesor/a Bilingüe de Experiencia al Cliente

Scotiabank; Puerto Bogotá; On-site; COP 18,000,000 - 30,000,000; Full time

Benefits offered by this job

Inclusive work environment

Competitive benefits

Job summary

ScotiaGBS, Bogota, Colombia, seeks an experienced call center professional to handle inbound customer inquiries, provide accurate information, and refer leads to the network. The role emphasizes service quality, compliance with policies, and proactive product engagement.

The candidate should have 1 year in a call center or similar environment, with strong communication, resilience under pressure, and a commitment to meeting SLAs and service standards.

Qualifications

• High school graduation is required.
• Technical, technological and/or higher education in Administration, Business, or related fields.
• Intermediate proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.

Responsibilities

• Provide telephone assistance to clients in the assigned segment, adhering to scripts and time standards.
• Log calls and refer leads using the bank’s tools and networks.
• Use systems to deliver quality service and identify opportunities for product engagement.
• Stay updated on products, procedures and services to reduce complaints and protect the bank's reputation.

Skills

Customer service

Communication skills

Call center experience

Microsoft Office

Education

High school diploma

Technical/Business administration education

Tools

Microsoft Office

CRM systems

Job description

ScotiaGBS, Bogota, Colombia, seeks an experienced call center professional to handle inbound customer inquiries, provide accurate information, and refer leads to the network. The role emphasizes service quality, compliance with policies, and proactive product engagement.

The candidate should have 1 year in a call center or similar environment, with strong communication, resilience under pressure, and a commitment to meeting SLAs and service standards.