Analytics & Services Delivery Lead

Capgemini; Bogotá; Hybrid; COP 120,000,000 - 180,000,000; Full time

Job summary

Capgemini in Bogota is seeking a Service Delivery Lead to ensure end-to-end analytics and reporting quality. You will translate business needs into technical specs, oversee delivery, and act as a trusted advisor to clients, managing interactions, expectations, and escalations in a service-driven environment.

You will lead analytics requests, coordinate cross-functional projects, track KPIs, and own data quality from issue to resolution.

Qualifications

• Excellent written and verbal English.
• Proven client-facing and stakeholder management skills.
• 5+ years of experience in data analysis, problem-solving, and delivery management.
• Ability to manage multiple priorities and drive execution through standard processes.
• Proficiency with Microsoft Office tools and collaboration platforms.

Responsibilities

• Own the delivery of analytics and reporting, ensuring accuracy, timeliness, and adherence to quality standards.
• Translate business requirements into technical specifications and oversee execution.
• Act as a trusted advisor to clients, providing insights, recommendations, and issue resolution.
• Manage client interactions, expectations, and escalations in a service-oriented manner.
• Lead analytical and ad-hoc requests, delivering clear insights and presentations.
• Coordinate cross-functional planning and execution of internal and client projects.
• Identify opportunities to connect client needs with relevant products and solutions.
• Define and track key performance and quality metrics.
• Oversee inquiry management through ticketing systems and ensure timely resolution.
• Own data quality processes from issue identification to resolution.
• Partner with global, cross-functional teams within a follow-the-sun delivery model.
• Support change management, training, and continuous improvement initiatives.

Skills

English proficiency

Client-facing & stakeholder management

Delivery management & data analysis

Multi-priority execution

MS Office & collaboration tools

Tools

Microsoft Excel

PowerPoint

Outlook

Teams

Jira

Monday.com

Job description

Capgemini in Bogota is seeking a Service Delivery Lead to ensure end-to-end analytics and reporting quality. You will translate business needs into technical specs, oversee delivery, and act as a trusted advisor to clients, managing interactions, expectations, and escalations in a service-driven environment.

You will lead analytics requests, coordinate cross-functional projects, track KPIs, and own data quality from issue to resolution.