Customer Service Analytics Specialist

MAJORITY; Bogotá; On-site; COP 60,000,000 - 85,000,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Direct impact on global CS org

Job summary

MAJORITY in Bogotá, Colombia is seeking a Customer Service Analytics Analyst to turn data into actionable insights for the Customer Service organization. You will own analytics, build dashboards, monitor KPIs, and partner with CS leadership to drive decisions.

We value autonomy, curiosity, and strong English and Spanish communication, plus advanced Excel/Sheets and experience with BI tools like Looker or Intercom. This is an on-site role.

Qualifications

• Strong experience in data analytics, business analytics, operations analytics, or a similar role.
• Strong analytical skills and experience with KPIs, metrics, dashboards, and performance reporting.
• Advanced Google Sheets or Excel skills and experience with BI tools.
• High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
• Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.

Responsibilities

• Own and develop analytics for our Customer Service organization.
• Build dashboards and reporting for key CS metrics and KPIs.
• Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
• Partner with CS leadership to turn data into clear recommendations and business decisions.
• Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.

Skills

Data analytics

KPIs & metrics

Dashboards reporting

Communication of insights

Excel/Sheets

Education

Bachelor's degree in Analytics or related field

Tools

Looker

Intercom

BI tools

Job description

MAJORITY in Bogotá, Colombia is seeking a Customer Service Analytics Analyst to turn data into actionable insights for the Customer Service organization. You will own analytics, build dashboards, monitor KPIs, and partner with CS leadership to drive decisions.

We value autonomy, curiosity, and strong English and Spanish communication, plus advanced Excel/Sheets and experience with BI tools like Looker or Intercom. This is an on-site role.