Client Service & Data Insights Analyst

Capgemini; Bogotá ciudad; Remote; COP 42,000,000 - 75,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Certification opportunities

Job summary

Capgemini Engineering in Bogotá, Colombia seeks a results-oriented analyst to manage content delivery and data-driven client insights. You will translate business needs into technical deliverables, produce reports, and support revenue growth through high-quality service delivery.

You will collaborate across sales, marketing and operations, building dashboards, analyzing data, and guiding clients on solutions while ensuring excellent communication and project coordination.

Qualifications

• Fluent English required.
• Able to translate business requirements into technical specifications.
• Experience with data analysis and problem solving.
• Strong project management and multitasking abilities.
• Proficiency with MS Office and BI dashboards.

Responsibilities

• Oversee delivery of content to clients, translate business needs into technical requirements, configure deliverables, perform quality checks, ensuring client satisfaction and revenue growth.
• Coordinate and execute analytic requests, producing high-quality reports and presentations.
• Consult with clients' sales, category management, and brand teams, providing insights and recommendations.
• Coordinate cross-functional planning for internal and client projects.
• Connect client needs with products and solutions; track metrics to measure quality progress.
• Develop collaborative relationships across functions for issue management and change events, including client training.
• Engage with clients to manage deliverables, respond to issues, and provide business insights.

Skills

English proficiency

Stakeholder management

Data analysis

BI reporting

MS Excel

Project management

Communication

MS Teams

Tools

MS Outlook

Excel

PowerPoint

Teams

Power BI

Job description

Capgemini Engineering in Bogotá, Colombia seeks a results-oriented analyst to manage content delivery and data-driven client insights. You will translate business needs into technical deliverables, produce reports, and support revenue growth through high-quality service delivery.

You will collaborate across sales, marketing and operations, building dashboards, analyzing data, and guiding clients on solutions while ensuring excellent communication and project coordination.