Client Service Coordinator

Capgemini Engineering; Bogotá; Híbrido; COP 105.800.113 - 143.585.868; Jornada completa

Descripción de la vacante

A leading engineering services firm in Bogotá is seeking an Associate to oversee content delivery and manage client relationships. The role requires proficiency in Excel, strong communication skills, and the ability to engage clients effectively. The selected candidate will coordinate internal and client projects, and ensure high quality service delivery. This is a full-time position with a focus on business development and customer service.

Responsabilidades

• Oversee content delivery to clients and ensure high levels of client satisfaction.
• Coordinate and execute analytic and ad-hoc client requests.
• Engage with clients to manage deliverables and provide insights.

Conocimientos

Relationship building

Client engagement

Excel proficiency

Technical specification translation

Data validation

Organizational skills

MS Office proficiency

Report and dashboard creation

Herramientas

MS Outlook

MS Word

MS Excel

MS PowerPoint

MS Teams

Descripción del empleo

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Colombia, Bogota Hybrid

RESPONSIBILITIES

• Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
• Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
• Coordinate cross functional planning and execution for internal and client projects.
• Recognize and connect the needs of the client with the products and solutions.
• Track critical metrics to measure progress against quality initiatives.
• Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
• Engage with clients in a service‑focused manner to manage deliverables, answer requests, respond to issues, and provide business insights, ensuring effective communication.

REQUIRED SKILLS

• Ability to form strong working relationships across internal and external stakeholders.
• Ability to engage in a service‑focused manner with clients when helping to solve/manage content deliverables.
• Mid to strong Excel usage for data maintenance.
• Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
• Experience with data validation, and the ability to independently problem‑solve and pursue the steps required for resolution.
• Organizational and time‑management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
• Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to understand and create reports and dashboards.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Business Development, Customer Service, and Production
• Industries: Engineering Services, Business Consulting and Services, and Retail

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