Client Service Analyst

Capgemini; Bogotá ciudad; Remote; COP 42,000,000 - 75,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Certification opportunities

Job summary

Capgemini Engineering in Bogotá, Colombia seeks a results-oriented analyst to manage content delivery and data-driven client insights. You will translate business needs into technical deliverables, produce reports, and support revenue growth through high-quality service delivery.

You will collaborate across sales, marketing and operations, building dashboards, analyzing data, and guiding clients on solutions while ensuring excellent communication and project coordination.

Qualifications

• Fluent English required.
• Able to translate business requirements into technical specifications.
• Experience with data analysis and problem solving.
• Strong project management and multitasking abilities.
• Proficiency with MS Office and BI dashboards.

Responsibilities

• Oversee delivery of content to clients, translate business needs into technical requirements, configure deliverables, perform quality checks, ensuring client satisfaction and revenue growth.
• Coordinate and execute analytic requests, producing high-quality reports and presentations.
• Consult with clients' sales, category management, and brand teams, providing insights and recommendations.
• Coordinate cross-functional planning for internal and client projects.
• Connect client needs with products and solutions; track metrics to measure quality progress.
• Develop collaborative relationships across functions for issue management and change events, including client training.
• Engage with clients to manage deliverables, respond to issues, and provide business insights.

Skills

English proficiency

Stakeholder management

Data analysis

BI reporting

MS Excel

Project management

Communication

MS Teams

Tools

MS Outlook

Excel

PowerPoint

Teams

Power BI

Job description

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unluck the value of technology and build a more sustainable, more inclusive world.

Location: Colombia, Bogota

RESPONSIBILITIES

• Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
• Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
• Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
• Coordinate cross functional planning and execution for internal and client projects.
• Recognize and connect the needs of the client with the products and solutions.
• Track critical metrics to measure progress against quality initiatives.
• Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
• Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

REQUIRED SKILLS

• Excellent written and verbal English.
• Ability to form strong working relationships across internal and external stakeholders.
• Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
• Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
• Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
• Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
• Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Proficiency in creating reports and dashboards using business intelligence software.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certification in the latest technologies.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.