AFR Freight Operations Lead

DHL Global Forwarding; Bogotá ciudad; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

DHL Colombia is seeking an AFR Team Manager to lead Export and Import Operations Specialists, ensuring timely and accurate deliverables and an optimal customer experience.

You will supervise and train the team, align with GSC processes, develop KPIs, and drive efficiency, productivity, and value for customers and the business. This role is based in Bogotá and entails an indefinite contract with DHL Colombia.

Formación

• Bachelor's degree in administration, international business, finance or related fields.
• 5+ years of relevant experience in logistics/AFR, especially freight forwarding.
• 3+ years of experience leading teams.
• Proficient English (B2-C1) and Spanish.
• Experience collaborating with cross-functional teams.

Responsabilidades

• Manage, develop, lead, and oversee a team serving as a liaison between customer and DHL network to ensure exceptional support.
• Organize and facilitate day-to-day work of AFR Freight Export/Import Operations Specialists.
• Provide functional, analytical, and strategic support to Service Delivery Head.
• Maintain interaction with BP and customers for service adjustments and opportunities.
• Collaborate with cross-functional teams to support service excellence initiatives.
• Understand BP/customers documentation requirements and guide teams for compliance.
• Analyze procedures and propose improvements to increase efficiency and value.
• Monitor reports to ensure timely closure of jobs and KPI achievement.
• Develop IKOs/KPIs with the team and manage performance.

Conocimientos

Team leadership

English (B2-C1)

Spanish

Customer service

Cross-functional collaboration

Educación

Bachelor's degree in administration, international business, finance or related fields

Herramientas

CargoWise

Descripción del empleo

DHL Colombia is seeking an AFR Team Manager to lead Export and Import Operations Specialists, ensuring timely and accurate deliverables and an optimal customer experience.

You will supervise and train the team, align with GSC processes, develop KPIs, and drive efficiency, productivity, and value for customers and the business. This role is based in Bogotá and entails an indefinite contract with DHL Colombia.