Administrative & Customer Support Associate II

United Parcel Service, Inc.; Medellín; On-site; COP 13,392,000 - 21,204,000; Full time

Job summary

UPS is seeking a customer service professional to support external and internal stakeholders across sales support, healthcare, claims, brokerage, and billing. The role emphasizes resolving inquiries, complaints, and claims in compliance with consumer laws, and developing improvement plans from customer feedback.

This permanent position offers ongoing administrative or technical support to ensure efficient operations, with tasks performed across calls, emails, SMS, and chats, under moderate

Job description

UPS is seeking a customer service professional to support external and internal stakeholders across sales support, healthcare, claims, brokerage, and billing. The role emphasizes resolving inquiries, complaints, and claims in compliance with consumer laws, and developing improvement plans from customer feedback.

This permanent position offers ongoing administrative or technical support to ensure efficient operations, with tasks performed across calls, emails, SMS, and chats, under moderate