Accounts Receivable Specialist

JAS Worldwide; Bogotá ciudad; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

JAS Worldwide is seeking a Special Account Specialist to coordinate between OPS and Sales, ensuring seamless communication with customers and internal teams. The role emphasizes cross-functional support to grow volumes and profitability while identifying new opportunities.

The candidate should have strong English, be detail-oriented, and able to multitask in a fast-paced setting. This position operates in a climate-controlled office environment with occasional travel.

Qualifications

• Two years of experience in customer service or inside sales.
• Proficient in MS Office and Excel; familiarity with operational systems.
• Strong written and verbal communication skills.
• Detail oriented and able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Cross selling capabilities.
• Customer oriented; follow-up on pending issues and orders.
• Able to effectively solve problems.
• English advanced.

Responsibilities

• Communicate between departments and customers to ensure smooth operations.
• Support duties at the intersection of customer service, operations and sales.
• Promote volume growth and gross profit via cross-selling initiatives.
• Provide market and sales intelligence to target accounts.
• Acquire new import/export leads and related local services.
• Drive revenue through marketing campaigns and lead generation programs.
• Track and trace shipments and expedite issues with operations.

Skills

Communication skills

Multitasking

Detail oriented

Self-motivated

Team player

Cross selling

Customer oriented

Follow-up

Problem solving

English advanced

Tools

Microsoft Office

Excel

Operational systems

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Special Account Specialist is the main contact whit the customer from OPS and is responsible to follow-up and requestor of all duties related to the account prospect that occur in the special account portfolio, interphase OPS and M&S

ESSENTIAL FUNCTIONS:

• Responsible for all communication between the various departments within the company and its customers
• To solve and support duties in the interphase of Customer service or operations and Sales.
• To ensure of volumes growth and GP implementing cross-selling initiatives.
• Drive better overall sales and marketing intelligence/insight into their target of accounts assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.

QUALIFICATIONS:

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi taskEnglish advanced.

EDUCATION AND EXPERIENCE:

• A minimum of 2 (two) years of experience in Customer service or inside sales.

ENVIRONMENT** :**

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to__ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS:

(if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.