Account Manager

PRIMO

Medellín

Presencial

COP 66.960.000 - 111.600.000

Jornada completa

14 días+

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Descripción de la vacante

A leading logistics company in Medellín seeks an Account Manager to enhance strategic client satisfaction and retention. This role involves onboarding, proactive client communication, and issue resolution. Candidates should possess at least one year of experience in the logistics industry, advanced English proficiency, and skills in strategic thinking and problem-solving. If you're passionate about client relations and eager to contribute to a dynamic team, apply today.

Formación

Advanced English proficiency.
At least 1 year of experience in the logistics industry.
Experience or knowledge in sales and commercial areas.

Responsabilidades

Lead all onboarding activities, including TMS demos and training.
Execute account growth strategies in partnership with BDs.
Maintain consistent client communication via updates and check-ins.
Resolve escalations involving billing and service issues.
Track client KPIs and identify actionable insights.
Drive TMS utilization through training and engagement.
Maintain up-to-date records in CRM, logging client interactions.
Act as the voice of the customer internally and externally.

Conocimientos

Client-Centric Mindset

Strategic Thinking

Clear Communication

Analytical Thinking

Problem-Solving Agility

Collaboration

Advanced English

Logistics experience

Sales knowledge

Descripción del empleo

The Account Manager (AM) role is the key player for strategic client satisfaction, retention, and strategic growth. This role bridges new client management with long-term account development, working closely with Business Developers (BDs) to ensure seamless transitions, onboarding, ongoing support, and relationship expansion. The AM is accountable for high service standards, project management, TMS adoption, issue resolution, and continuous performance tracking for assigned accounts.

Key Responsibilities

Lead all onboarding activities, including TMS demos, credential setup, and training.
Execute account growth strategies in partnership with BDs.
Maintain consistent and proactive client communication via weekly updates, QBRs, and relationship check-ins.
Resolve escalations involving billing, claims, service delays, or performance issues.
Track client KPIs and identify actionable insights to increase wallet share.
Drive TMS utilization through training, engagement, and follow-ups.
Maintain detailed, up-to-date records in CRM (e.g., HubSpot), logging all client interactions and performance indicators.
Own the client experience by acting as the voice of the customer internally and externally.

Required Skills

Client-Centric Mindset: Prioritize customer needs and satisfaction with empathy and urgency.
Strategic Thinking: Connect client objectives to business solutions to uncover growth opportunities.
Clear Communication: Strong verbal and written communication for client interaction, reporting, and presentations.
Analytical Thinking: Interpret client trends, KPIs, and service gaps.
Problem-Solving Agility: Resolve issues efficiently while preserving client trust.
Collaboration: Work cross-functionally with operations, finance, and BDs.

Qualifications

Advanced English proficiency.
At least 1 year of experience in the logistics industry.
Experience or knowledge in sales and commercial areas.

About PRIMO

At PRIMO, we move more than freight — we move stories with passion, tenacity, diversity, and humility. We’re a people-driven logistics company, handled by humans and empowered by technology. If you want to know who we are, what we stand for, and why our culture makes us proud every day: