Customer Experience & Planning Coordinator

CAE Inc; Santiago; On-site; CLP 10,000,000 - 15,000,000; Full time

Job summary

CAE is seeking a Customer Service & Support Specialist I in Chile to deliver exceptional client service at the training center. You will be the primary contact for clients, instructors, and visitors, coordinating logistics and ensuring a high-quality experience.

The role requires strong organizational, communication, and problem-solving skills in a dynamic environment, with fluency in Spanish and collaboration with English-speaking teams as needed.

Qualifications

• Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.
• Experience in customer service, administrative support, office coordination, or a related role.
• Native or fluent Spanish with intermediate to advanced English proficiency.

Responsibilities

• Welcome clients and stakeholders, ensuring a professional and positive experience.
• Coordinate access, reservations, and on-site activities; handle inquiries with timely resolution.
• Support simulator contingencies, safety, and operational readiness at the training center.
• Manage travel, procurement, and administrative tasks; assist with meetings and events.

Skills

Customer service

Organization

Communication

Time management

Problem solving

Teamwork

MS Office

Qualtrics

Education

Technical degree/diploma in Business Administration, Hospitality, or Customer Service

Tools

Qualtrics

MS Office

Job description

CAE is seeking a Customer Service & Support Specialist I in Chile to deliver exceptional client service at the training center. You will be the primary contact for clients, instructors, and visitors, coordinating logistics and ensuring a high-quality experience.

The role requires strong organizational, communication, and problem-solving skills in a dynamic environment, with fluency in Spanish and collaboration with English-speaking teams as needed.