Senior SAP Cloud & Customer Engagement Lead

Importante empresa del sector; Santiago; On-site; CLP 82,267,000 - 137,112,000; Full time

Job summary

Importante empresa del sector is seeking a Senior Digital Customer Engagement professional to lead SAP-based technical and operational management for customers in international settings. This remote role focuses on delivering high-quality service, SLA compliance, and excellent customer experience.

The candidate will manage SAP upgrades, Go-Live activities, and continuous improvement, coordinating global teams and communicating with executive stakeholders in English.

Qualifications

• 7+ years of technical experience with SAP technologies.
• Advanced experience in SAP Basis Administration.
• Experience with SAP S/4HANA Cloud / Private Cloud.
• Knowledge of Data Management & Integration.
• Hands-on experience with ServiceNow.
• Knowledge of ITIL Fundamentals.
• Experience with SAP HANA, Oracle, and ASE/Sybase.
• Experience with OS/DB migrations and SAP Upgrade projects.
• Knowledge of Cloud infrastructure and networking, including VPN, Load Balancers, and IP planning.
• Advanced or fluent English, both written and spoken.

Responsibilities

• Lead the end-to-end customer lifecycle management throughout the service.
• Coordinate onboarding, handover, and operational review processes.
• Manage services while ensuring compliance with KPIs and SLAs.
• Lead Go-Live, SAP upgrades, patching, and continuous improvement initiatives.
• Manage critical incidents, escalations, War Rooms, and Root Cause Analysis (RCA).
• Administer SAP Basis platforms and SAP S/4HANA environments.
• Participate in Operating System and Database (OS/DB) migration projects.
• Coordinate multicultural and multidisciplinary technical teams.
• Maintain direct communication with customers and executive-level stakeholders.
• Ensure effective communication and coordination between customers, technical teams, and internal stakeholders.

Skills

SAP technologies

SAP Basis Administration

S/4HANA Cloud/Private Cloud

Data Management & Integration

OS/DB migrations

SAP Upgrade projects

Cloud infrastructure & networking

VPN/Load Balancers/IP planning

English (Advanced/Fluent)

Customer-facing leadership

Tools

ServiceNow

ITIL Fundamentals

Job description

Importante empresa del sector is seeking a Senior Digital Customer Engagement professional to lead SAP-based technical and operational management for customers in international settings. This remote role focuses on delivering high-quality service, SLA compliance, and excellent customer experience.

The candidate will manage SAP upgrades, Go-Live activities, and continuous improvement, coordinating global teams and communicating with executive stakeholders in English.