Líder de Ventas y Marketing

Prosepan S.A.; Viña del Mar; Presencial; CLP 4.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

Marriott International's Sheraton brand in Viña del Mar, Chile seeks a full‑time front desk professional to deliver exceptional guest service. You will assist guests, process reservations, and participate in upselling while maintaining brand standards and confidentiality.

A strong orientation to teamwork and hospitality is essential. This role emphasizes guest satisfaction, efficient problem solving, and promoting Marriott Rewards benefits.

Formación

• Education: High school diploma or GED.
• Related Work Experience: At least 2 years of related work experience.
• License or Certification: None

Responsabilidades

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, Accounting and other departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty and purposefully upsell.
• Promote awareness of brand image internally and externally; upsell Marriott Rewards benefits where appropriate.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the reservation system when taking bookings.
• Follow policies, protect assets, and maintain confidentiality of proprietary information.
• Welcome guests with professional language and appearance; ensure service needs are addressed.
• Support team to reach goals and maintain high standards of service.

Conocimientos

Guest services

Upselling

Sales techniques

Educación

High school diploma or GED

2 years related work experience

Descripción del empleo

Marriott International's Sheraton brand in Viña del Mar, Chile seeks a full‑time front desk professional to deliver exceptional guest service. You will assist guests, process reservations, and participate in upselling while maintaining brand standards and confidentiality.

A strong orientation to teamwork and hospitality is essential. This role emphasizes guest satisfaction, efficient problem solving, and promoting Marriott Rewards benefits.