Remote Technical Support Consultant for SaaS & Cloud

SupportYourApp; Santiago; À distance; CLP 41 750 000 - 69 583 000; Plein temps

Avantages offerts par ce poste

Fixed schedule: EDT nights/early days

Remote work opportunity

International environment

USD compensation

Refer a friend bonus

Work-life balance

Career development

Self-development culture

No time tracking

Résumé du poste

SupportYourApp is seeking a Technical Support Consultant to join a multinational, multilingual team. You will provide high-touch, multi-channel technical support (email, tickets, occasional live sessions) for corporate enterprise clients, maintaining SLA-driven queues in Zendesk and guiding clients through platform setup and access configuration.

Ideal candidates have excellent English, prior technical support experience with SaaS products, and a solid grasp of cloud concepts.

Qualifications

• Excellent English communication skills (C1 for spoken and written).
• Experience in a technical support role for a technical product (software, SaaS, app, or platform).
• Understanding of basic cloud concepts (SaaS, cloud-hosted vs installed, user access/permissions).
• Structured troubleshooting: scope, gather details, reproduce, escalate with clear information.
• Ticketing systems experience including queues, priorities, SLAs, internal notes; Zendesk experience.

Responsabilités

• Troubleshoot access, configuration, and connectivity issues on a cloud-based, AI-driven data security platform.
• Investigate reported issues, document findings, and escalate unresolved cases.
• Review system behavior and error patterns to identify causes of issues.
• Provide clear, practical guidance to clients and internal teams.

Connaissances

Excellent English

Technical support experience

Cloud concepts

Structured troubleshooting

Zendesk proficiency

Fast learner

Customer-oriented

Interpersonal skills

Outils

Zendesk

Description du poste

SupportYourApp is seeking a Technical Support Consultant to join a multinational, multilingual team. You will provide high-touch, multi-channel technical support (email, tickets, occasional live sessions) for corporate enterprise clients, maintaining SLA-driven queues in Zendesk and guiding clients through platform setup and access configuration.

Ideal candidates have excellent English, prior technical support experience with SaaS products, and a solid grasp of cloud concepts.