Remote IT Service Desk Analyst - English-Speaking Support

Knight Shift; Chile; Remote; CLP 11,834,000 - 17,751,000; Full time

Job summary

Knight Shift is seeking a remote, English-speaking support agent for first-line user assistance with an international client team based in Latin America. You will handle tickets, troubleshoot routine issues, and coordinate across borders to ensure timely responses.

The role requires strong English communication and the ability to align with client standards. Details about hours and conditions are discussed prior to interviews, with an emphasis on remote collaboration.

Qualifications

• English language proficiency required.
• Experience in first line support preferred.
• Ability to work remotely with international teams.

Responsibilities

• Handle first line user support, tickets and routine troubleshooting.
• Coordinate with a Latin America-based client team in English.
• Hours and conditions vary per client and are explained before interviews.

Skills

English proficiency

Job description

Knight Shift is seeking a remote, English-speaking support agent for first-line user assistance with an international client team based in Latin America. You will handle tickets, troubleshoot routine issues, and coordinate across borders to ensure timely responses.

The role requires strong English communication and the ability to align with client standards. Details about hours and conditions are discussed prior to interviews, with an emphasis on remote collaboration.