IT Service Desk Analyst

Knight Shift; Chile; Remote; CLP 11,834,000 - 17,751,000; Full time

Job summary

Knight Shift is seeking a remote, English-speaking support agent for first-line user assistance with an international client team based in Latin America. You will handle tickets, troubleshoot routine issues, and coordinate across borders to ensure timely responses.

The role requires strong English communication and the ability to align with client standards. Details about hours and conditions are discussed prior to interviews, with an emphasis on remote collaboration.

Qualifications

• English language proficiency required.
• Experience in first line support preferred.
• Ability to work remotely with international teams.

Responsibilities

• Handle first line user support, tickets and routine troubleshooting.
• Coordinate with a Latin America-based client team in English.
• Hours and conditions vary per client and are explained before interviews.

Skills

English proficiency

Job description

Handle first line user support, tickets and routine troubleshooting.

Remote Latin America English required

About this position

• Remote work with an international client team, for professionals based in Latin America.
• English is required. You will work with the client in their tools and to their standards.
• Hours, dedication and conditions depend on the client and are explained before an interview.

How we review applications

• A recruiter reads every application.
• If your profile fits, we contact you by email about an interview.
• We may ask you for a short technical exercise that matches the role.

Applying does not guarantee an interview or a placement.