Remote Community Strategy & Ops Consultant

SupportYourApp, Inc.; Santiago; Hybrid; CLP 35.363.000 - 58.939.000; Vollzeit

Benefits dieser Stelle

Remote work

USD compensation

No time-tracking

Leadership development

Work-life balance

Zusammenfassung

SupportYourApp is seeking a Community Strategy & Operations Consultant to join our distributed team. This role focuses on sourcing and activating creators, coordinating projects, and improving operational workflows across languages and regions.

You will work remotely from a home office, leverage Google Sheets and internal tools, and collaborate with cross-functional teams. Native Spanish and strong English are required, with excellent project management and communication skills.

Qualifikationen

• Must be fluent in Spanish and English (C1) with excellent written and spoken communication.
• Strong project management skills are required.
• Experience handling data in Google Sheets (filters, formulas, pivot tables) is essential.

Aufgaben

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Kenntnisse

Spanish (native)

English communication

Project management

Google Sheets

Task organization

Proactive

Attention to detail

Communication

Tools

Google Sheets

Jobbeschreibung

SupportYourApp is seeking a Community Strategy & Operations Consultant to join our distributed team. This role focuses on sourcing and activating creators, coordinating projects, and improving operational workflows across languages and regions.

You will work remotely from a home office, leverage Google Sheets and internal tools, and collaborate with cross-functional teams. Native Spanish and strong English are required, with excellent project management and communication skills.