(Fluent English & Spanish) Customer Support Consultant (Remote)

SupportYourApp; Santiago; Remote; CLP 16,271,000 - 24,406,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

USD compensation

Referral rewards

Healthy work-life balance

Supportive leadership

Professional development

Growth culture

Trust-based environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to join a global team providing assistance across multiple channels from a home office. The role emphasizes delivering outstanding service, maintaining customer relationships, and achieving KPIs in a multicultural environment.

The position offers remote collaboration, English and Spanish communication, and a compensation structure in USD, with a fixed schedule and scalable growth opportunities.

Qualifications

• Native Spanish and excellent English communication skills (C1) for both spoken and written.
• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver outstanding customer support via phone, email, chat, and social media.
• Assist customers with booking questions and transportation-related inquiries.
• Answer incoming phone calls from drivers and help resolve their issues.
• Handle and track customer support tickets in Freshdesk.
• Escalate complex cases to the relevant internal teams.
• Build strong and lasting customer relationships.

Skills

Spanish (native)

English (C1)

Customer service

Multichannel support

Problem solving

Tools

Freshdesk

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone, email, chat, and social media;
• Assist customers with booking questions and transportation-related inquiries;
• Answer incoming phone calls from drivers and help resolve their issues;
• Handle and track customer support tickets in Freshdesk;
• Escalate complex cases to the relevant internal teams;
• Build strong and lasting customer relationships;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain a deep understanding of the client’s solutions and meet KPIs.

What you need to succeed in this role:

• Native Spanish and excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of customer service experience;
• Strong communication and problem-solving skills;
• Ability to handle customer inquiries across multiple communication channels;
• Responsible, proactive, and customer-oriented attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in logistics, transportation, or travel-related customer service;
• Experience with Freshdesk.

Benefits:

• Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.