Hybrid Support Engineer - SaaS API & Incident Liaison

Checkr, Inc.; Santiago; Hybrid; CLP 22,950,000 - 27,000,000; Full time

Benefits offered by this job

Learning & Development stipend USD 3,

Medical, Dental & Vision coverage

Lunch provided

Commuter stipend

Vacation & flexible time off

Job summary

Checkr, Inc. is seeking a Technical Support Engineer in Santiago, Chile to resolve complex API and application issues and own incident communications during on-call rotations.

You will work with Engineering, Customer Success, and Partner Integration to deliver rapid resolutions and improve platform reliability. The role requires 2+ years in a SaaS support environment, hands-on REST API troubleshooting with tools like cURL/Postman, and strong English communication.

Qualifications

• 2+ years in customer-facing technical support or SaaS engineering role.

Responsibilities

• Deliver high-quality technical support to customers and partners by investigating complex inquiries via Salesforce ticketing and live screen sharing sessions.

Skills

REST API troubleshooting

English communication

Customer-facing experience

Attention to detail

Tools

Salesforce

Snowflake

Datadog

Prometheus

Postman

cURL

Jira

Confluence

Job description

Checkr, Inc. is seeking a Technical Support Engineer in Santiago, Chile to resolve complex API and application issues and own incident communications during on-call rotations.

You will work with Engineering, Customer Success, and Partner Integration to deliver rapid resolutions and improve platform reliability. The role requires 2+ years in a SaaS support environment, hands-on REST API troubleshooting with tools like cURL/Postman, and strong English communication.