Reservation Services Specialist

Travel with Jess-Costa Rica; Santiago; A distancia; CLP 34.682.000 - 46.243.000; Jornada completa

Descripción de la vacante

Travel with Jess-Costa Rica is seeking a friendly, organized reservations support specialist for a 100% remote position. You will assist clients with reservation inquiries, options, confirmations, and ongoing service needs, ensuring a positive online experience.

You will gather client preferences, research options, and communicate clearly with service providers while maintaining accurate records and timely updates. Onboarding and ongoing training are provided to support your professional growth.

Formación

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.

Responsabilidades

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conocimientos

Strong communication

Interpersonal skills

Customer-focused

Organization

Computer literacy

Research skills

Follow-up skills

Reliability

Descripción del empleo

• We are seeking a friendly and organized person.
• Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.
• This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.
• Responsibilities Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.
• Qualifications
• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.
• Position Highlights
• 100% remote environment.
• Onboarding and training provided.
• Ongoing professional development.
• Continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment