Reservations Specialist

Travel with Jess-Costa Rica; Valparaíso; A distancia; CLP 23.121.000 - 34.682.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Onboarding and training provided

Professional development

Descripción de la vacante

Travel with Jess-Costa Rica is seeking a friendly and organized Reservations Specialist to assist clients with inquiries, options, and confirmations from a 100% remote environment. You will provide a positive, professional client experience while handling reservations and ongoing service needs.

Onboarding and training are provided, with ongoing professional development and access to resources to help you research options, communicate clearly, and follow up on requests.

Formación

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.

Responsabilidades

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conocimientos

Strong communication

Interpersonal skills

Customer-focused

Organization

Attention to detail

Computer literacy

Follow-up skills

Reliable and professional

Herramientas

Online platforms

Descripción del empleo

• We are seeking a friendly and organized person.
• Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.
• This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.
• Responsibilities Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.
• Qualifications
• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.
• Position Highlights
• 100% remote environment.
• Onboarding and training provided.
• Ongoing professional development.
• Continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment