Remote Latin America Accounting Onboarding Specialist

Cloudbeds; Valparaíso; Remote; CLP 54,563,000 - 74,405,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor req

Fully Paid Parental Leave

Home office stipend based on residency

Cloudbeds University courses

Professional development and knowledge

Job summary

Cloudbeds is seeking a Customer Support & Onboarding Specialist – Accounting (Latin America) to help Latin American hotel clients unlock Cloudbeds' financial capabilities. You will guide them through end-to-end accounting configuration, from chart of accounts mapping to tax setup and ERP integrations.

In this role you will work directly with clients and their accounting teams across the region, ensuring proper setup and smooth day-one operation.

Qualifications

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
• Deep knowledge of at least one Latin American country's fiscal and e‑invoicing requirements with working familiarity across the broader region
• Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
• Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand‑holding
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Responsibilities

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and third‑party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‑on, solutions‑oriented approach
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
• Contribute to onboarding documentation and best‑practice resources for hospitality accounting workflows across Latin American markets
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

Skills

Hands-on accounting

Hospitality industry knowledge

Customer-facing communication

SaaS platforms navigation

Data analysis

Problem solving

Language: Spanish & English

Tools

QuickBooks

Xero

M3

NetSuite

Job description

Cloudbeds is seeking a Customer Support & Onboarding Specialist – Accounting (Latin America) to help Latin American hotel clients unlock Cloudbeds' financial capabilities. You will guide them through end-to-end accounting configuration, from chart of accounts mapping to tax setup and ERP integrations.

In this role you will work directly with clients and their accounting teams across the region, ensuring proper setup and smooth day-one operation.