Customer Support & Onboarding Specialist - Accounting

Cloudbeds; Valparaíso; Remote; CLP 54,563,000 - 74,405,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor req

Fully Paid Parental Leave

Home office stipend based on residency

Cloudbeds University courses

Professional development and knowledge

Job summary

Cloudbeds is seeking a Customer Support & Onboarding Specialist – Accounting (Latin America) to help Latin American hotel clients unlock Cloudbeds' financial capabilities. You will guide them through end-to-end accounting configuration, from chart of accounts mapping to tax setup and ERP integrations.

In this role you will work directly with clients and their accounting teams across the region, ensuring proper setup and smooth day-one operation.

Qualifications

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
• Deep knowledge of at least one Latin American country's fiscal and e‑invoicing requirements with working familiarity across the broader region
• Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
• Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand‑holding
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Responsibilities

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and third‑party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‑on, solutions‑oriented approach
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
• Contribute to onboarding documentation and best‑practice resources for hospitality accounting workflows across Latin American markets
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

Skills

Hands-on accounting

Hospitality industry knowledge

Customer-facing communication

SaaS platforms navigation

Data analysis

Problem solving

Language: Spanish & English

Tools

QuickBooks

Xero

M3

NetSuite

Job description

What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

How You'll Make an Impact

As a Customer Support & Onboarding Specialist – Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.

Our Onboarding & Accounting Integration Team

We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.

What You Bring to the Team

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)


• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment


• Support integrations between Cloudbeds and third‑party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems


• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‑on, solutions‑oriented approach


• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance


• Contribute to onboarding documentation and best‑practice resources for hospitality accounting workflows across Latin American markets


• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

What Sets You Up for Success

• 5+ years of hands‑on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required


• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this


• Deep knowledge of at least one Latin American country's fiscal and e‑invoicing requirements with working familiarity across the broader region


• Strong customer‑facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily


• Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus


• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand‑holding


• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Bonus Skills to Stand Out

• Prior hands‑on experience in hotel operations — front office, night audit, or revenue management


• Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market


• Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously

Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.

What to Expect – Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Cloudbeds Awards

• Winner – Hotel Management Software | HotelTechAwards (2026)


• Overall 10 Best Places to Work | HotelTechAwards (2026)


• Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)


• Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)


• Most Loved Workplace® Certified (2024)


• Deloitte Technology Fast 500 (2024)

Discover Our Benefits

• Remote First, Remote Always


• PTO in accordance with local labor requirements


• Fully Paid Parental Leave


• Home office stipend based on country of residency


• Professional development courses in Cloudbeds University


• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone Is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard‑of‑hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at [phone] or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

To all Staffing and Recruiting Agencies

Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.