Mid-Market Onboarding Coach for Hospitality AI

Cloudbeds; Santiago; Remote; CLP 20,088,000 - 31,248,000; Full time

Benefits offered by this job

Remote first

PTO (paid time off)

Fully Paid Parental Leave

Home office stipend

Professional development

Job summary

Cloudbeds is seeking a Mid Market Onboarding Coach for a fully remote role. You will guide mid-market properties through onboarding, training, adoption, and launch of the Cloudbeds platform, balancing hospitality expertise with tech proficiency to drive immediate value.

You will collaborate with cross-functional teams to ensure a seamless onboarding experience, build trust with property leadership, and help clients maximize platform capabilities over time.

Qualifications

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies.
• 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience preferred.
• Proven emotional intelligence and trust-building, comfortable engaging with customers at all levels to ensure they feel cared for.
• Strong consultative, problem-solving, and project coordination skills for handling multiple high-value engagements.

Responsibilities

• Serve as trusted advisor for assigned mid-market customers on operational workflows, change management, system configuration, and platform adoption.
• Own the customer relationship end-to-end from onboarding through hypercare and ongoing support.
• Build relationships with property leadership and stakeholders and collaborate with Onboarding PM to hit implementation milestones.
• Act as strategic consultant to identify opportunities to expand platform adoption and drive long-term customer success.
• Collaborate with Sales, Product, CS, and Support to convert onboarding feedback into product improvements.
• Deliver consultative training and coaching to empower customers to learn, adopt, and maximize platform value.

Skills

Hospitality operations

SaaS onboarding

Customer success

Change management

Project coordination

AI tools

Tools

CRM systems

PMS

Channel Managers

Revenue Mgmt Systems

Job description

Cloudbeds is seeking a Mid Market Onboarding Coach for a fully remote role. You will guide mid-market properties through onboarding, training, adoption, and launch of the Cloudbeds platform, balancing hospitality expertise with tech proficiency to drive immediate value.

You will collaborate with cross-functional teams to ensure a seamless onboarding experience, build trust with property leadership, and help clients maximize platform capabilities over time.