Bilingual Hospitality Onboarding Lead (SaaS)

cloudbedsthirdpartyboard; Chile; Remote; CLP 88,496,000 - 117,994,000; Full time

Job summary

Cloudbeds is a completely remote SaaS company transforming hospitality for mid-market customers. We seek an Onboarding Project Manager to lead complex onboarding projects, guiding customers from contract signature through adoption and transition to Account Management at go-live.

You’ll partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to ensure rapid value realization and high-touch customer experience.

Qualifications

• Fluency in English and Spanish at business-professional level.
• At least 4 years of experience in hotel operations or hotel management.
• Minimum 1 year of project management experience within a SaaS or customer-facing environment.
• Strong communication, relationship management, and customer-facing presentation skills.

Responsibilities

• Own end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

Skills

English proficiency

Spanish proficiency

Project management

Cross-functional coordination

Communication skills

Problem solving

Stakeholder management

Salesforce

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is a completely remote SaaS company transforming hospitality for mid-market customers. We seek an Onboarding Project Manager to lead complex onboarding projects, guiding customers from contract signature through adoption and transition to Account Management at go-live.

You’ll partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to ensure rapid value realization and high-touch customer experience.