Remote LATAM Hospitality Accounting Onboarding Specialist

Cloudbeds; Chile; Remote; CLP 59,524,000 - 89,286,000; Full time

Benefits offered by this job

Remote First

PTO (local requirements)

Fully Paid Parental Leave

Home office stipend

Cloudbeds University & professionaldev

Job summary

Cloudbeds is seeking a Customer Support & Onboarding Specialist – Accounting (Latin America) to guide Latin American hotel clients through end-to-end accounting onboarding, including chart of accounts mapping, tax setup, ERP integrations, and country‑specific e‑invoicing compliance.

You will work directly with clients’ accounting teams to configure Cloudbeds for day‑one readiness, translate unique processes into the environment, troubleshoot integrations, and share LATAM best practices.

Qualifications

• 5+ years of hands‑on accounting in hospitality
• Experience configuring or supporting integrations between hotel PMS and accounting/ERP software
• Deep knowledge of fiscal/e‑invoicing requirements in LATAM countries (e.g., Mexico, Colombia, Chile)
• Strong customer-facing communication skills in Spanish and English
• Comfort using SaaS platforms and adapting to new tools quickly

Responsibilities

• Guide Latin American hotel clients through full accounting onboarding (chart of accounts, tax configuration, revenue recognition, reconciliation)
• Translate each client’s business processes into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and accounting/ERP platforms (QuickBooks, NetSuite, M3, etc.)
• Troubleshoot discrepancies and integration sync issues with a hands-on approach
• Serve as subject matter expert on LATAM hospitality accounting practices and regional compliance
• Contribute to onboarding documentation and best-practice resources
• Collaborate with Product and Engineering to relay customer feedback and influence roadmap

Skills

Spanish (fluent)

English (fluent)

Hospitality accounting

Education

Bachelor’s degree in Accounting or related field

Tools

QuickBooks

Xero

M3

NetSuite

Job description

Cloudbeds is seeking a Customer Support & Onboarding Specialist – Accounting (Latin America) to guide Latin American hotel clients through end-to-end accounting onboarding, including chart of accounts mapping, tax setup, ERP integrations, and country‑specific e‑invoicing compliance.

You will work directly with clients’ accounting teams to configure Cloudbeds for day‑one readiness, translate unique processes into the environment, troubleshoot integrations, and share LATAM best practices.