Remote English-Speaking Technical Support Engineer

Natus Sensory Inc.

Santiago

Hybrid

CLP 12,000,000 - 18,000,000

Full time

12 days ago

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Job summary

Natus Sensory Inc. in Chile is seeking an English-speaking Technical Support Technician for remote operation. You will handle customer-facing support via phone, email and web, perform remote installations, troubleshoot issues and own cases in Salesforce.

You will collaborate with global teams, maintain data accuracy, and help improve AI-assisted support tools. Fluency in English and strong communication are essential; local language skills are a plus.

Qualifications

Technical degree or equivalent in electronics/engineering or related field.
Experience in Technical Support, Field Service or similar technical environment.
Strong analytical and troubleshooting skills.
Customer-facing hotline/support experience is a plus.
Understand technical systems and root causes.
CRM/Service management systems experience; Salesforce a plus.
Basic SQL knowledge with data handling.
Strong written and verbal communication skills.
Fluent English required; local language helpful.
Additional European languages are beneficial for global roles.

Responsibilities

Provide technical support via hotline, email and web.
Act as primary Technical Support contact for the assigned market/region.
Diagnose and resolve technical issues and manage cases through resolution.
Perform remote installations and configurations and provide technical assistance.
Maintain accurate customer and product data in Salesforce and other systems.
Support colleagues globally with expertise and troubleshooting.
Contribute to knowledge, documentation and continuous improvement.
Collaborate with Field Service, Workshop, R&D and Sales.
Identify recurring issues and support root-cause analysis.
Contribute to AI-supported support tools and solutions.