Team Lead for Technical Support

Natus Sensory Inc.; Santiago; Hybrid; CLP 9,000,000 - 15,000,000; Full time

Job summary

Natus Sensory Inc. seeks a Technical Support Team Lead to guide a remote US-based Technical Support team from Chile.

You will bridge upper management and team members, ensuring smooth daily operations, on-time project delivery, and growth opportunities for contributors. Responsibilities include overseeing workflows, communicating goals, coaching, resolving conflicts, and monitoring performance to drive improvements.

Qualifications

• Experience: 1 to 3+ years in a leadership, supervisory, or senior coordinator role.
• Strong verbal and written English and Spanish skills.
• Excellent time-management, task-delegation and prioritization abilities.
• Familiarity with productivity tools, spreadsheets (MS Excel) and project management software.
• High school diploma or GED; a Bachelor’s degree in Business/Management is a plus.

Responsibilities

• Oversee daily team workflows and track completion timelines to hit KPIs.
• Translate goals from senior management into clear daily actions for the team; escalate blockers up.
• Conduct regular 1-on-1s, provide feedback, identify skill gaps and facilitate onboarding or training.
• Remove operational bottlenecks, mediate team disagreements, maintain a positive work environment.
• Review team metrics, report progress to leadership, and implement process improvements.

Skills

Leadership

Communication

Organization

Problem solving

Education

High school diploma

Bachelor’s degree in Business/Management

Tools

MS Excel

Project management software

Job description

Role: Technical Support Team Lead

Place: Chile (remote)

Summary

We are looking for an organized, hands‑on, and supportive Team Lead to guide, motivate, and oversee our Technical Support US team remote from Chile. In this role, you will act as the key bridge between upper management and team members, ensuring daily operations run smoothly, projects are delivered on time, and individual contributors have the support they need to grow and succeed.

Key Responsibilities

• Team Guidance & Operations: Oversee daily team workflows, assign tasks fairly, and track completion timelines to hit key performance indicators (KPIs).
• Communication Bridge: Translate goals from senior management into clear daily actions for the team, and elevate blockers or resource needs upward.
• Coaching & Development: Conduct regular 1-on-1s, deliver constructive feedback, identify skill gaps, and facilitate onboarding or training for new members.
• Problem-Solving & Conflict Resolution: Remove operational bottlenecks, mediate team disagreements, and maintain a positive, high-morale work environment.
• Performance Monitoring: Review team metrics, report on progress to leadership, and implement practical process improvements.

Required Qualifications & Skills

• Experience: [1 to 3+ years] of experience in a leadership, supervisory, or senior coordinator role within a relevant industry.
• Communication: Strong verbal and written English and Spanish skills with the ability to listen actively and give clear instructions.
• Organization: Proven time-management, task-delegation, and prioritization abilities.
• Technical & Tool Proficiency: Familiarity with productivity tools, spreadsheets (e.g., MS Excel), and project management software.
• Education: High school diploma or GED required; a Bachelor’s degree in Business, Management, or a related field is a plus.