Global Remote Technical Support Specialist – English

Natus Sensory Inc.; Santiago; Hybrid; CLP 21,818,000 - 38,182,000; Full time

Job summary

Natus Sensory Inc. is seeking a highly capable Technical Support Technician to provide frontline technical assistance for customers and distributors in an assigned market.

The role entails remote installations, troubleshooting, and case ownership across a global support network. The successful candidate will have a technical degree, strong analytical skills, and fluency in English, with experience in Salesforce and CRM environments.

Qualifications

• Technical degree or equivalent in electronics, electrical engineering, mechatronics, medical technology, biomedical engineering, IT/technical systems
• Experience in Technical Support, Field Service, Engineering or similar technical environment
• Strong analytical and troubleshooting skills
• Fluent English required
• CRM/service management systems experience is a plus
• Ability to understand technical systems and identify root causes
• Experience with Salesforce is advantageous
• Basic SQL knowledge and comfort with data and digital systems
• Strong written and verbal communication skills
• Local market language as applicable
• Additional European languages are advantageous for global support roles

Responsibilities

• Provide technical support via hotline, email and web
• Act as primary Technical Support contact for the assigned market / region
• Diagnose and resolve technical issues and manage cases through resolution or escalation
• Perform remote installations, configurations and technical assistance
• Maintain accurate customer, product and technical data in Salesforce and other systems
• Support colleagues globally with technical expertise, troubleshooting and cross-coverage
• Contribute to technical knowledge, documentation and continuous improvement
• Work closely with Field Service, Workshop, R&D, Sales and other internal functions
• Identify recurring technical issues and support root-causes analysis
• Contribute to continuous improvement of AI-supported Technical Support tools and solutions
• Maintain professional, polite and structured customer interaction at all times

Skills

Analytical thinking

Troubleshooting

Written communication

Verbal communication

Customer interaction

Ownership of cases

Education

Technical degree in electronics/IT

Tools

Salesforce

SQL

Job description

Natus Sensory Inc. is seeking a highly capable Technical Support Technician to provide frontline technical assistance for customers and distributors in an assigned market.

The role entails remote installations, troubleshooting, and case ownership across a global support network. The successful candidate will have a technical degree, strong analytical skills, and fluency in English, with experience in Salesforce and CRM environments.