Remote Technical Support Team Lead (US) - Mentorship & Ops

Natus Sensory Inc.; Santiago; Hybrid; CLP 9,000,000 - 15,000,000; Full time

Job summary

Natus Sensory Inc. seeks a Technical Support Team Lead to guide a remote US-based Technical Support team from Chile.

You will bridge upper management and team members, ensuring smooth daily operations, on-time project delivery, and growth opportunities for contributors. Responsibilities include overseeing workflows, communicating goals, coaching, resolving conflicts, and monitoring performance to drive improvements.

Qualifications

• Experience: 1 to 3+ years in a leadership, supervisory, or senior coordinator role.
• Strong verbal and written English and Spanish skills.
• Excellent time-management, task-delegation and prioritization abilities.
• Familiarity with productivity tools, spreadsheets (MS Excel) and project management software.
• High school diploma or GED; a Bachelor’s degree in Business/Management is a plus.

Responsibilities

• Oversee daily team workflows and track completion timelines to hit KPIs.
• Translate goals from senior management into clear daily actions for the team; escalate blockers up.
• Conduct regular 1-on-1s, provide feedback, identify skill gaps and facilitate onboarding or training.
• Remove operational bottlenecks, mediate team disagreements, maintain a positive work environment.
• Review team metrics, report progress to leadership, and implement process improvements.

Skills

Leadership

Communication

Organization

Problem solving

Education

High school diploma

Bachelor’s degree in Business/Management

Tools

MS Excel

Project management software

Job description

Natus Sensory Inc. seeks a Technical Support Team Lead to guide a remote US-based Technical Support team from Chile.

You will bridge upper management and team members, ensuring smooth daily operations, on-time project delivery, and growth opportunities for contributors. Responsibilities include overseeing workflows, communicating goals, coaching, resolving conflicts, and monitoring performance to drive improvements.