Global SaaS Customer Support Specialist - LATAM Hours

frontcareers; Santiago; Presencial; CLP 16.740.000 - 23.436.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Mental health support

Family planning support

Lifestyle stipend

Teleworking allowance

Wellness days

Summer break

Descripción de la vacante

Front is seeking a Customer Support Specialist to join our global team, delivering empathetic, timely assistance to LATAM‑based customers. You’ll partner with Product and Engineering to improve the experience and keep our multi‑channel support running smoothly.

You’ll need 2+ years in SaaS customer service, strong English communication, and a willingness to work LATAM hours. French is a plus. We offer competitive salary, comprehensive benefits, and a supportive, fast‑paced environment.

Formación

• 2+ years of proven customer service experience, ideally in SaaS or tech startups.
• Excellent written and verbal communication in English; French is a bonus.

Responsabilidades

• Deliver timely, effective assistance to Front customers during LATAM hours.
• Manage day-to-day support queues across email and live chat with focus on quality and speed.
• Become an expert on Front’s product, features, and common workflows.
• Debug and test product features, file clear bug reports, and collaborate with Product and Engineering.
• Identify recurring customer challenges and propose improvements to macros and help center content.

Conocimientos

Customer service

SaaS experience

English proficiency

French (bonus)

Descripción del empleo

Front is seeking a Customer Support Specialist to join our global team, delivering empathetic, timely assistance to LATAM‑based customers. You’ll partner with Product and Engineering to improve the experience and keep our multi‑channel support running smoothly.

You’ll need 2+ years in SaaS customer service, strong English communication, and a willingness to work LATAM hours. French is a plus. We offer competitive salary, comprehensive benefits, and a supportive, fast‑paced environment.