Operations Consultant

Murex; Santiago; Presencial; CLP 89.280.000 - 156.240.000; Jornada completa

Descripción de la vacante

Murex, a global fintech leader, is seeking an Operations Consultant to provide support and delivery services to clients in line with Murex standards. This hybrid role is based in Santiago and offers exposure to upgrade, migration and implementation projects.

You will participate in client workshops, help with defect correction, product enhancements, and internal product evolution streams, while training colleagues and contributing to on-site client assistance.

Formación

• Experience in client support and delivery according to project standards.

Responsabilidades

• Provide support services to clients: follow-up and solving of open cases.
• Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate in client workshops when needed.
• Manage defect correction and product enhancement.
• Contribute to client assistance on-site.

Descripción del empleo

## Operations ConsultantApplyremote type: Hybridlocations: Santiagoposted on: Posted Yesterdayjob requisition id: JR102653Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.Mission / Main focus The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort) Main activities to be performed Provide support services to the clients : follow-up and solving of open cases Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed Manage defect correction and product enhancement Conduct trainings, internal to Murex or to clients Contribute to client assistance on-site Start acting as Support Coordinator with guidance Provide internal assistance to more senior profiles for demo / pre-sales preparation Work on an internal product evolution stream