Senior Murex S4C Consultant: Client Support & Upgrades

MCHILE Murex Chile; Santiago; On-site; CLP 13,392,000 - 17,856,000; Full time

Job summary

Murex Chile is seeking a dedicated consultant to provide client support and delivery services in line with Murex standards. You will follow up open cases, participate in upgrade and implementation project streams, and contribute to client workshops to ensure smooth delivery.

You will also handle defect correction, product enhancements, and internal/external trainings, while assisting senior colleagues with demos and pre-sales activities.

Qualifications

• Experience providing client support for complex software platforms.
• Exposure to upgrade, migration or implementation projects.
• Ability to conduct trainings for internal teams or clients.
• Experience handling defects and product enhancements.
• Willingness to provide on-site client assistance when needed.
• Support coordination with guidance from senior profiles.

Responsibilities

• Provide client support by following up on open cases and ensuring timely resolution.
• Contribute to upgrade, migration, or implementation project work streams and participate in client workshops.
• Manage defect corrections and request product enhancements as needed.
• Conduct trainings for Murex staff or client personnel.
• Provide on-site client assistance and act as Support Coordinator with guidance.
• Assist senior profiles with demos and pre-sales preparation.
• Work on internal product evolution streams and contribute ideas.

Skills

Client support

Upgrade and migration

Training delivery

Defect correction

On-site client support

Collaboration with clients

Job description

Murex Chile is seeking a dedicated consultant to provide client support and delivery services in line with Murex standards. You will follow up open cases, participate in upgrade and implementation project streams, and contribute to client workshops to ensure smooth delivery.

You will also handle defect correction, product enhancements, and internal/external trainings, while assisting senior colleagues with demos and pre-sales activities.