Global Test Engineer Consultant for Upgrades & Support

MCHILE Murex Chile; Santiago; On-site; CLP 12,000,000 - 24,000,000; Full time

Job summary

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort).

The role focuses on providing client support, handling open cases, contributing to upgrade and implementation projects, and assisting with internal product evolution and trainings, with opportunities to grow into a Lead/Coordinator role.

Responsibilities

• Provide support services to the clients: follow-up and solving of open cases.
• Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed.
• Manage defect correction and product enhancement.
• Conduct trainings, internal to Murex or to clients.
• Contribute to client assistance on-site.
• Start acting as Support Coordinator with guidance.
• Provide internal assistance to more senior profiles for demo / pre-sales preparation.
• Work on an internal product evolution stream.

Job description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort).

The role focuses on providing client support, handling open cases, contributing to upgrade and implementation projects, and assisting with internal product evolution and trainings, with opportunities to grow into a Lead/Coordinator role.