Deployment Manager

EPAM Systems; Chile; Remote; CLP 78,508,000 - 107,949,000; Full time

Benefits offered by this job

Healthcare benefits

Training and certification support

International project exposure

Paid time off

Job summary

EPAM Systems Inc is seeking a Deployment Manager to lead field operations platform deployments across LatAm, following a structured 9-step process and four stage gates. You will collaborate with Product Line, Business Analysts, Change Management, and local teams to ensure successful go-lives and hypercare.

The ideal candidate has extensive experience in enterprise deployments, strong stakeholder management, and fluency in English with Spanish/Portuguese as a plus.

Qualifications

• Experience leading deployments in complex environments.
• Ability to run requirements & scoping workshops with stakeholders.
• Proven track record guiding end-to-end deployment life cycles.

Responsibilities

• Facilitate requirements and scoping workshops with the Product Line.
• Validate the proposed solution and document configuration requests.
• Lead deployment planning, readiness, cutover, and go-live activities.
• Coordinate UAT and pilot testing with product line and local users.
• Maintain backlog quality and report progress, risks, and issues.

Skills

Project management

Stakeholder management

Agile / Scrum

Risk analysis

Communication

Leadership

Fluent English

Spanish/Portuguese proficiency

Education

Bachelor's degree in a relevant field

PMP or equivalent certification

Tools

Jira

Confluence

Release management

Job description

We are looking for a Deployment Manager to join our team. You will be one of 4 Deployment Managers reporting to the Lead Deployment Manager, running assigned field operations platform deployments in LatAm hands-on through our 9-step Deployment Process (Program Identified, Requirements & Scoping, Validate Solution & Config Request, Build PoC, Review PoC, Delivery, Testing in PPD & Pilot in Prod, Deploy, Hypercare) and its four stage gates (Go/No-Go, Validate Requirements, Validate Solution, Deployment Ready). You are the single point of contact for the Product Line and local teams on your deployments, and you work with Business Analysts, the Configuration team, Change Management, Support, and Local Super UsersResponsibilitiesFacilitate requirements and scoping workshops with the Product Line, aligning business needs with the standard solution and working with the Business Analyst to capture enhancement requestsValidate the proposed solution and document all configuration requests for handoff to the Configuration teamPresent the PoC to the Product Line, collect feedback, and drive refinement with the Configuration team until the solution is fully validatedCoordinate UAT activities in pre-production along with the production pilot, working closely with Product Line testers and Local Super UsersLead deployment planning and readiness efforts, including cutover activities, data migration, end-user training readiness in partnership with Change Management and Super Users, and completion of the go-live checklistManage hypercare and second-level support activities alongside Super Users, the Configuration team, and Support, before formally handing over to the support functionPrepare supporting evidence for each stage gate and report on progress, risks, and issues to the Lead Deployment ManagerMaintain backlog quality for assigned deployments, covering user stories, requirements, and configuration requests, while providing risk, dependency, and operational impact analysis to support Product Owner decision-makingTrack deployment and adoption KPIs along with data quality metrics, ensuring proper documentation and smooth knowledge transfer to delivery and support teamsRequirementsA minimum of 8 years of relevant experience in project or implementation management, or in operational and platform roles, including enterprise platform rollouts within operational environmentsAt least 3 years in Senior, Lead, Manager, or Owner-level rolesProven track record managing engagements for teams of 20 or more full-time employeesHands-on experience guiding implementations through requirements gathering, UAT, go-live, and hypercare phasesSolid understanding of field or inspection operations, with the ability to distinguish legitimate business requirements from local preferencesStrong planning, organizational, and problem-solving capabilitiesComfort working within Agile teams, managing backlogs, and operating within release cyclesStrong business acumen applied to deployment and implementation decision-makingExperience developing and executing deployment strategies across multiple environmentsBackground in implementation, scaling, and transition management for enterprise platformsExperience leading project rollouts from planning through executionSkilled in risk analysis and management throughout the deployment lifecycleFamiliarity with software release management practices to ensure smooth, controlled rolloutsFluent English plus Spanish and/or Portuguese, with at least one of these languages requiredNice to haveExperience with end-user adoption and change management practices to support smooth platform rolloutsFamiliarity with tracking metrics and key performance indicators to measure deployment successBackground in project hypercare and ongoing operate phases following go-liveStrong stakeholder management skills across diverse teams and business functionsRelevant certification, which would be considered a valuable addition to your qualificationsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.