Strategic Design Leader

EPAM Systems; Chile; Remote; CLP 70,000,000 - 100,000,000; Full time

Job summary

EPAM Systems Inc. is seeking a Strategic Design Leader to drive business strategy, customer experience, and AI-assisted delivery across complex LATAM transformations.

You will shape opportunities, align executives, and deliver prototypes and roadmaps through multidisciplinary teams across accounts. You will guide discovery, synthesize insights from research and market data, and translate executive visions into actionable briefs, workflows, and governance models that teams can execute with

Job description

We're looking for a Strategic Design Leader who thrives at the crossroads of business strategy, customer experience, research, innovation, AI-driven delivery, and digital transformation. This position takes ambiguous business problems and converts them into clearly defined opportunities, aligned decision-making, and executive-ready deliverables. This isn't a standard UX, Product Design, or people-management role. It's a hands-on leadership position suited for someone who can shape business pursuits, navigate complex client work, craft persuasive stories, set direction for prototypes, and bring together multidisciplinary teams spanning multiple accountsResponsibilitiesGuide discovery and problem framing throughout complex transformation, modernization, and innovation projects, structuring ambiguous challengesBring together customer needs, business goals, operational boundaries, and technology viability into a single strategic outlookShift uncertainty into organized hypotheses, decisions, plans, and measurable outcomes that propel work forwardLead dialogue with senior-level stakeholders and work through differing opinions to achieve consensusCraft experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that shape transformation initiativesRecognize friction, opportunity zones, and intervention points across various channels, roles, and operational frameworksTurn strategic vision into actionable experience structures, roadmaps, and prototype direction documentsVerify that recommendations hold up commercially and can realistically be delivered, not just sound good in theoryCollaborate with account and delivery leadership to develop strategic opportunities and client propositionsCreate proposal content, methodologies, workstreams, staffing structures, estimates, and governance models to support pursuitsBuild unique perspectives, demos, and prototype stories that support confident client decision-makingTake an active role in pitches, workshops, executive discussions, and subsequent follow-up conversationsCombine user research, market insights, competitive data, stakeholder feedback, and operational details into unified understandingSeparate solid evidence from guesswork and identify key gaps that demand attentionTransform evidence into implications, recommendations, and decision-ready stories instead of basic reportingDevelop strategic presentations, perspectives, one-pagers, proposals, workshop content, transformation stories, and frameworks for decisionsArrange intricate information so it's understandable, credible, and ready for executive actionKeep information hierarchy, visual storytelling, and editorial quality consistently high across all materialsLeverage tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content creation, and prototype workDevelop repeatable, AI-supported workflows while maintaining strong judgment, verification processes, and quality checksGuide teams toward using AI as a productivity booster without losing strategic depth or settling for generic resultsGive hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teamsConvert executive vision into clear briefs, structured workflows, and quality standards that steer team outputLead successfully through influence, including scenarios where formal reporting authority doesn't existRequirementsOver a decade of experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformationClear track record owning complicated client engagements from the earliest framing stages through recommendations and concept definitionHands-on background working directly with senior client stakeholders and account leadership to drive resultsA compelling portfolio featuring executive narratives, strategic deliverables, and transformation-focused workHighly developed facilitation skill, fostering productive alignment among stakeholders with conflicting perspectivesStrong ability to synthesize, taking complex and varied information and turning it into clear, actionable insightExceptional written communication skill, capable of crafting polished materials suited for executive audiencesStrong presentation ability, able to communicate sophisticated strategic ideas clearly and confidentlyProven capacity to handle multiple high-priority workstreams concurrently without losing narrative consistency or output qualityProfessional fluency in English and Spanish, strongly preferred given this role's LATAM-focused scopeNice to haveHolding a relevant Product Management certification would be seen as a beneficial addition to your profileWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.