Business Operations Manager

EPAM Systems; Chile; Remote; CLP 58,881,000 - 88,322,000; Full time

Job summary

EPAM Systems Inc. is seeking a Business Operations Manager to partner with leadership and cross-functional teams to drive performance, forecasting, and operational excellence.

You will own financial visibility, governance, and data-driven decision-making in a fast-paced technology service environment. The role requires 5+ years of relevant experience, strong Excel and BI skills, and a proactive approach to problem-solving.

Qualifications

• Minimum 5 years of relevant experience in business operations or FP&A.
• Proven track record in leading teams of 5+ FTE.
• Strong analytical and stakeholder management abilities.

Responsibilities

• Analyze P&L performance, support forecasting and resource planning.
• Manage business reviews, monitor KPIs, revenue commitments, and forecasts.
• Standardize workflows and improve reporting accuracy using automation and BI.
• Establish operating cadences, prioritize requests, and drive risks to resolution.

Skills

P&L analysis

Forecasting

Cost optimization

Stakeholder management

Advanced Excel

Data visualization

BI tools

English proficiency

Education

Bachelor's or Master's degree in Business, Engineering, Finance

Tools

Microsoft Dynamics 365

Salesforce

Power BI

Tableau

Excel / Power Query

Job description

We are looking for a Business Operations Manager to partner with Business Unit leadership, Client Partners, Finance, and cross-functional teams to drive business performance, financial visibility, and operational excellence. This role combines financial analysis, business governance, stakeholder management, and process improvement, with a strong focus on independent ownership and data-driven decision-makingResponsibilitiesAnalyze P&L performance, support forecasting and resource planning, evaluate pricing scenarios, and identify opportunities for cost optimizationManage business reviews, monitor KPIs, revenue commitments, and forecasts, and deliver accurate reporting with actionable insights to leadershipPartner with Client Partners and cross-functional teams on commercial activities, contract renewals, operational risks, and shifting business prioritiesStandardize workflows and improve reporting accuracy by leveraging automation, BI tools, and AI to boost efficiency and scalabilityEstablish operating cadences, prioritize competing requests, track commitments, anticipate risks, and drive issues through to resolution with appropriate stakeholder engagementRequirementsBachelor's or Master's degree in Business, Engineering, Finance, or a related fieldA minimum of 5 years of relevant experienceAt least 2 years in Senior, Lead, Manager, or Owner-level rolesProven track record managing engagements for teams of 5 or more full-time employeesExperience in Business Operations, Financial Operations, FP&A, or a similar roleStrong understanding of P&L analysis, forecasting, financial modeling, and cost optimizationAdvanced Excel skills, along with experience building dashboards, reports, and executive presentationsExperience using CRM or client management systems, such as Microsoft Dynamics 365, Salesforce, or equivalent platformsStrong analytical, organizational, communication, and stakeholder management skillsProfessional proficiency in English (B2) and a proactive, accountable approach to problem-solvingNice to haveExperience in technology services, consulting, or project-based business environmentsFamiliarity with Power BI, Tableau, Power Query, workflow automation, and AI toolsKnowledge of project economics, resource utilization, pricing, and contract managementStrong combination of financial acumen, structured problem-solving, and execution skills, with the ability to take ownership, proactively identify risks and improvement opportunities, align stakeholders, and turn complex business information into actionable insightsRelevant certification, which would be considered a valuable addition to your qualificationsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.