Customer Delivery Lead - Managed Print Services

HP; Las Condes; On-site; CLP 24,000,000 - 40,000,000; Full time

Job summary

HP in Chile seeks a Service Delivery Lead to foster exceptional customer satisfaction by owning operational relationships and driving SLA delivery. You will lead teams, manage risks, and drive transformation efforts while ensuring scope, resources, and costs align with service objectives.

The role requires strong communication, change leadership, and a focus on structured reporting and KPIs across regions.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline.
• Typically 4–7 years of work experience in ITIL/ITSM, business support, or related field.

Responsibilities

• Owns operational relationships and customer satisfaction, identifying local requirements and strategic contributions.
• Primary contact for operational issues, manages performance metrics, reporting and communication.
• Manages expenses targets and ensures performance goals for service delivery with corrective actions as needed.
• Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
• Leads a team for seamless service delivery and supports custom solutions.

Skills

Communication

Results orientation

Learning agility

Digital fluency

Customer centricity

Education

Bachelor's or Graduate Degree in CS/IT/Business

Job description

HP in Chile seeks a Service Delivery Lead to foster exceptional customer satisfaction by owning operational relationships and driving SLA delivery. You will lead teams, manage risks, and drive transformation efforts while ensuring scope, resources, and costs align with service objectives.

The role requires strong communication, change leadership, and a focus on structured reporting and KPIs across regions.