Chile Country Lead: Customer Success & Growth

Pager; Santiago; Hybrid; CLP 12,000,000 - 24,000,000; Full time

Benefits offered by this job

Company equity

Employee Stock Purchase Program

Retirement plan

Generous vacation

Paid holidays and sick leave

Wellness programs

Parental leave

Volunteer time off

Job summary

PagerDuty is seeking a seasoned leader to serve as Director, Customer Success and Chile Country Manager in Santiago. You will direct Customer Success, Support and Professional Services from Chile while partnering with Engineering, Solutions Consulting, Marketing and Finance to align with global priorities.

This role requires 10+ years of leadership, fluency in Spanish and English, and strong experience managing site operations, hiring, and budgeting.

Qualifications

• 10+ years of progressive leadership experience in SaaS/tech.
• Experience leading post-sales customer success and services teams.
• Ability to influence cross-functional teams without direct domain expertise.
• Fluent in Spanish and English, written and spoken.
• Strong knowledge of the Chilean business environment and regulatory landscape.
• Bachelor's degree required; MBA or equivalent preferred.
• Experience operating in high-growth or scaling technology organizations is a plus.

Responsibilities

• Lead the Chilean Customer Success, Support and Professional Services teams.
• Provide cross-functional leadership across Engineering, Solutions Consulting, Marketing, Finance and IT.
• Own site operations including facilities, policies, and employee experience.
• Partner with People/HR on local hiring, onboarding, retention, and talent development.
• Drive employee engagement and culture across the Santiago office.
• Represent PagerDuty in Chile and build relationships with local government and partners.
• Ensure compliance with Chilean labor law, tax, and regulatory requirements.
• Manage the local operating budget and site-level spend.
• Track office health metrics and report to HQ.
• Act as escalation point and resolve cross-functional friction between site and global teams.

Skills

Leadership

KPI tracking

Cross-functional leadership

Bilingual Spanish/English

Stakeholder management

Site operations

Education

Bachelor's degree

MBA preferred

Job description

PagerDuty is seeking a seasoned leader to serve as Director, Customer Success and Chile Country Manager in Santiago. You will direct Customer Success, Support and Professional Services from Chile while partnering with Engineering, Solutions Consulting, Marketing and Finance to align with global priorities.

This role requires 10+ years of leadership, fluency in Spanish and English, and strong experience managing site operations, hiring, and budgeting.