Customer Delivery Lead - Managed Print Services

Hewlett Packard Co.; Santiago; Hybrid; CLP 20.000.000 - 32.000.000; Vollzeit

Benefits dieser Stelle

Full time schedule

No shift premium (Chile)

Zusammenfassung

Hewlett Packard Co. in Las Condes, Santiago, Chile, seeks a Customer Delivery Manager for Managed Print Services to own operational relationships and ensure SLA delivery. You will lead teams, manage risks, and drive service improvements in a regional context.

Responsibilities include managing metrics, controlling costs, and communicating with customers and stakeholders to sustain high satisfaction and performance across functions.

Qualifikationen

• Four-year or graduate degree in relevant discipline or demonstrated competence.
• Typically 4–7 years of work experience in ITIL/ITSM, business, customer support, or related field.

Aufgaben

• Owns customer relationships and ensures SLA delivery.
• Manages performance metrics, reporting, and communications for the account.
• Leads a team to deliver service plans and assist with custom solutions.
• Drives risk management and cost control for service delivery.
• Provides support to account delivery managers within the region.
• Reports KPIs and identifies revenue opportunities.

Kenntnisse

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Ausbildung

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline

Jobbeschreibung

Hewlett Packard Co. in Las Condes, Santiago, Chile, seeks a Customer Delivery Manager for Managed Print Services to own operational relationships and ensure SLA delivery. You will lead teams, manage risks, and drive service improvements in a regional context.

Responsibilities include managing metrics, controlling costs, and communicating with customers and stakeholders to sustain high satisfaction and performance across functions.