Customer Delivery Lead, Managed Print Services

HP; Santiago; On-site; CLP 39,526,000 - 59,289,000; Full time

Benefits offered by this job

Full-time schedule

Equal Opportunity Employer

Job summary

HP Chile is seeking a Chile - Customer Delivery Manager (CDM) for Managed Print Services. You will own operational relationships, manage risks, and drive SLA delivery while leading teams to resolve complex issues and support strategic growth.

You will monitor performance metrics, coordinate cross-functional delivery, and ensure cost-effective service delivery across the region, enabling ongoing improvements for customers and HP.

Qualifications

• Requires 4–7 years of relevant experience, preferably ITIL/ITSM, business support or related field.
• Bachelor-level degree or higher in a related discipline is expected.
• Strong communication, leadership, and customer-centric mindset are essential.

Responsibilities

• Owns operational relationships and drives SLA delivery.
• Leads teams and resolves complex issues impacting service delivery.
• Manages risks, costs, and resources for service delivery across functions.
• Monitors KPIs, reports performance, and identifies revenue opportunities.
• Supports account delivery managers and ensures high-quality customer communications.

Skills

Operational relationship management

Cross-functional collaboration

Stakeholder communication

Leadership

Problem solving

Education

Four-year or graduate degree in Computer Science/IT/Business Administration

Job description

HP Chile is seeking a Chile - Customer Delivery Manager (CDM) for Managed Print Services. You will own operational relationships, manage risks, and drive SLA delivery while leading teams to resolve complex issues and support strategic growth.

You will monitor performance metrics, coordinate cross-functional delivery, and ensure cost-effective service delivery across the region, enabling ongoing improvements for customers and HP.