Customer Delivery Lead, Managed Print Services

HP; Chile; On-site; CLP 9,000,000 - 14,000,000; Full time

Job summary

HP in Chile seeks a Customer Delivery Manager (CDM) for Managed Print Services. The role owns operational relationships, drives SLA delivery, and leads teams to ensure high customer satisfaction and strategic service delivery.

Responsibilities include KPI reporting, risk management, and cross-functional coordination. Ideal candidates have a four-year or graduate degree in a related field and 4–7 years of experience in ITIL/ITSM or related areas, with strong communication and customer-centric

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline.
• Typically has 4-7 years of work experience in ITIL/ITSM, business, customer support, or related field.

Responsibilities

• Owns operational relationships and fosters customer satisfaction across local requirements.
• Acts as primary contact for operational issues, manages performance metrics and reporting.
• Manages expense targets and ensures performance goals for service delivery; implements corrective actions.
• Manages risk for low-risk projects and supports timely, cost-effective SLA delivery.
• Leads a team for seamless service delivery and supports custom solutions.
• Provides support to account delivery managers on issues like difficult accounts and communications.
• Measures and reports KPIs, identifies revenue opportunities, ensures policy compliance.
• Drives alignment around business review meetings and reporting cadences.
• Solves complex problems with independent judgment and creative solutions.
• Leads moderate to high complexity projects and delivers professional reports.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in IT/CS/Business or related field

Job description

HP in Chile seeks a Customer Delivery Manager (CDM) for Managed Print Services. The role owns operational relationships, drives SLA delivery, and leads teams to ensure high customer satisfaction and strategic service delivery.

Responsibilities include KPI reporting, risk management, and cross-functional coordination. Ideal candidates have a four-year or graduate degree in a related field and 4–7 years of experience in ITIL/ITSM or related areas, with strong communication and customer-centric