Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)

Hewlett Packard Co.; Santiago; Ibrido; CLP 20.000.000 - 32.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full time schedule

No shift premium (Chile)

Descrizione del lavoro

Hewlett Packard Co. in Las Condes, Santiago, Chile, seeks a Customer Delivery Manager for Managed Print Services to own operational relationships and ensure SLA delivery. You will lead teams, manage risks, and drive service improvements in a regional context.

Responsibilities include managing metrics, controlling costs, and communicating with customers and stakeholders to sustain high satisfaction and performance across functions.

Competenze

• Four-year or graduate degree in relevant discipline or demonstrated competence.
• Typically 4–7 years of work experience in ITIL/ITSM, business, customer support, or related field.

Mansioni

• Owns customer relationships and ensures SLA delivery.
• Manages performance metrics, reporting, and communications for the account.
• Leads a team to deliver service plans and assist with custom solutions.
• Drives risk management and cost control for service delivery.
• Provides support to account delivery managers within the region.
• Reports KPIs and identifies revenue opportunities.

Conoscenze

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Formazione

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline

Descrizione del lavoro

Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)We use cookies (or similar technologies) to personalize content and ads, to provide social media features and to analyse our traffic. By clicking \"Accept \", you agree to this and the sharing of information (What data we collect) about your use of our site with our affiliates & partners. Please find out more about Use of cookies.### Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)Apply: Las Condes, Region Metropolitana de Santiago, Chile: Full time: Posted Yesterday: 3170077Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)**Description -****Job Summary** • This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination. **Responsibilities** • Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions. • Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication. • Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed. • Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions. • Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions. • Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications. • Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations. • Drives alignment around business review meetings, regular reporting intervals, structures, and cadences. • Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently. • Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. ****Education & Experience** Recommended** • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience. **Preferred Certifications** NA **Knowledge & Skills** NA **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. **Complexity** • Responds to moderately complex issues within established guidelines. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Services**Schedule -**Full time**Shift -**No shift premium (Chile)**Travel -**No**Relocation -**No**Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"