Bilingual Customer Success Partner - Hybrid

Rockwell Automation; Santiago; Hybrid; CLP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Mindfulness program

Volunteer and donation matching

Employee Assistance Program

OnTrack wellbeing program

On-demand digital course library

Job summary

Rockwell Automation in Chile seeks a Customer Success Specialist to manage a portfolio of accounts, driving adoption, retention and renewal. You will partner with customers and authorized distributors to maximize value and outcomes throughout the lifecycle.

You will collaborate with Sales, Care, Business Units and Channel Partners, monitor health indicators, and provide quotations and configurations. Fluency in Spanish and English is required.

Qualifications

• Experience in Customer Success, Account Management, Renewals, Sales Support, or customer-facing roles.
• Experience managing a portfolio of customers and driving customer engagement activities.
• Experience with CRM tools such as Salesforce.

Responsibilities

• You will manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities.
• Partner with customers and Rockwell Automation Authorized Distributors to maximize customer value, improve adoption, and support business outcomes throughout the customer lifecycle.
• Build trusted relationships with customer stakeholders and key distributor contacts.
• Monitor customer health indicators, product usage, and engagement trends to proactively identify risks and growth opportunities.
• Conduct customer onboarding, health checks, business reviews, and value realization discussions.
• Support customers with inquiries related to services, pricing, subscriptions, licensing, and technical information.
• Provide budgetary quotations and service configurations according to regional requirements.
• Ensure on-time renewals and achievement of individual and team performance goals.
• Identify and support upsell, cross-sell, and expansion opportunities within existing accounts.
• Collaborate with Sales, Customer Care, Business Units, and Channel Partners to resolve customer issues and improve customer satisfaction.
• Utilize Salesforce to effectively manage customer opportunities, forecasting, and account activities.
• Analyze customer and business data to support decision-making and portfolio management.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
• Communicate the value of Rockwell Automation solutions and help customers achieve measurable business outcomes.

Skills

Customer Success

Account Management

Salesforce

Bilingual Spanish/English

CRM tools

Education

Bachelor's degree in Business, Engineering, Information Technology, or a related field

Tools

Salesforce CRM

Job description

Rockwell Automation in Chile seeks a Customer Success Specialist to manage a portfolio of accounts, driving adoption, retention and renewal. You will partner with customers and authorized distributors to maximize value and outcomes throughout the lifecycle.

You will collaborate with Sales, Care, Business Units and Channel Partners, monitor health indicators, and provide quotations and configurations. Fluency in Spanish and English is required.