Zurich-Based Technical Support Engineer

Cerrion AG; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Job summary

Cerrion AG in Zurich is seeking a Technical Support Engineer to set up our customer support from the ground up. You’ll be the first point of contact for technical issues and the engineer who digs in until the root cause is fixed.

This role is customer-facing and high-ownership, combining networking knowledge with automation to improve processes; Swiss working hours, travel to sites not required but possible, and home office is allowed with office presence expected.

Qualifications

• Networking and security expertise is required as this role handles remote hardware and network issues.
• Solid Linux and Docker knowledge with Python scripting capability.
• Strong customer communication skills; fluent English; German a plus.
• Based in Zurich with willingness to work in the office; home office possible.
• Builder mindset with broad technical horizon and eagerness to learn.

Responsibilities

• First Point of Contact: act as the initial technical contact for customers.
• Troubleshooting: diagnose issues and resolve root causes, not just patches.
• System Monitoring: oversee on-site and cloud systems to keep them running.
• Automation: build automation to speed up support and improve processes.
• Support Metrics: define and own Cerrion's support metrics.

Skills

Networking and Security

Linux

Docker

Python

Customer Communication

Based in Zurich

Builder Mindset

Fluent English

Tools

Prometheus

Grafana

OPC-UA

Infrastructure as Code

Cloud infrastructure

Job description

Cerrion AG in Zurich is seeking a Technical Support Engineer to set up our customer support from the ground up. You’ll be the first point of contact for technical issues and the engineer who digs in until the root cause is fixed.

This role is customer-facing and high-ownership, combining networking knowledge with automation to improve processes; Swiss working hours, travel to sites not required but possible, and home office is allowed with office presence expected.