Turkish-Speaking Client Service Analyst - Live Chat (FinTech)

Jobgether SRL; Schweiz; Sur place; CHF 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Professional development fund

Team activities

International collaboration

Career advancement

Internal mobility

Résumé du poste

Jobgether SRL, on behalf of a partner company, is seeking a Client Service Analyst – Live Chat (Turkish Required) based in Switzerland. You will support customers via live chat and email, helping them navigate platform features and resolve inquiries with accuracy and courtesy.

Key responsibilities include handling inquiries, sharing insights, and collaborating with teams to improve processes. Turkish reading and typing proficiency is essential to succeed in this role, with a five-day rotating

Qualifications

• Bachelor’s degree in finance, economics, mathematics, or a related field preferred; minimum diploma in business administration indicated.
• 2–4 years of customer service experience, especially live chat and email.
• Experience in financial services/fintech or crypto is advantageous.
• Strong numerical/analytical skills and comfort with statistics.
• Turkish (reading and typing) and English (reading, writing, communication) proficiency.

Responsabilités

• Respond to inquiries via live chat and email with timely, accurate support.
• Provide high-quality customer service by understanding needs and offering solutions.
• Maintain knowledge of platform, products, and market developments.
• Manage inquiries and complaints from customers and follow up as needed.
• Translate feedback into insights and recommendations for management.
• Monitor operations, identify risks, and escalate appropriately.
• Collaborate with team to ensure smooth daily operations.
• Identify opportunities to improve workflows and support processes.

Connaissances

Turkish language

English language

Analytical thinking

Customer service

Communication

Teamwork

Formation

Bachelor's degree in finance

Bachelor's degree in economics

Diploma in business administration

Outils

Live chat software

Email management

CRM software

Data analysis

Description du poste

Jobgether SRL, on behalf of a partner company, is seeking a Client Service Analyst – Live Chat (Turkish Required) based in Switzerland. You will support customers via live chat and email, helping them navigate platform features and resolve inquiries with accuracy and courtesy.

Key responsibilities include handling inquiries, sharing insights, and collaborating with teams to improve processes. Turkish reading and typing proficiency is essential to succeed in this role, with a five-day rotating