Technician Client Care - Zürich - (m/f/d)

RIMOWA; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

RIMOWA is seeking a skilled Repair Technician in Zürich to maintain and restore premium luggage. You will identify and execute suitcase repairs, repair aluminum and polycarbonate cases, and use our Repair Management System to manage parts, quotes and turnaround times.

You should have a mechanical background, hands-on experience with hand and power tools, a High School diploma, and prior repairs-related experience (luggage preferred). Fluency in English and German is required.

Qualifications

• High School diploma or equivalent required.
• Mechanical background with hands-on use of hand and power tools.
• Experience in a repairs-related field, preferably luggage.
• Attention to detail and ability to work independently.
• Fluent in English and German; additional languages a plus.

Responsibilities

• Identify and execute suitcase repairs.
• Repair aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining.
• Use Repair Management System to organize repairs, book parts, conduct cycle counts, and prepare quotations.
• Pack and unpack luggage.
• Provide first-class service to customers to ensure memorable experiences.
• Meet KPIs such as turn-around time and quality standards.

Skills

Attention to detail

Organized

Independent worker

Team player

Education

High School diploma or equivalent

Tools

Hand tools

Power tools

Repair Management System

Job description

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Your mission

• Identification and execution of suitcase repairs
• Repairing aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining
• Using our Repair Managament System to assist with organizing repairs, booking and receiving spare parts, conducting cycle counts, and preparing quotations
• Packing and unpacking luggage
• Provide first class service to our customers. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority
• Meet KPI such as turn-around time and quality standard

Profile

We love what we do at RIMOWA and are eager to hear from you if:

• You are interested in high quality products with tradition and curious to work on our RIMOWA products, combining luxury with our technical heritage.
• You are experienced in a manufacturing/technical environment with hands on experience using small hand tools or experienced in a similar role.
• You are talented in craftsmanship.
• You have a High School diploma or equivalent education.
• You have a Mechanical background using hand and power tools (preferred)
• You have already worked within repairs related field/industry product (luggage)
• Attention to detail and quality would be a high personality trait standard.
• Ability to work independently.
• Organized, details-oriented, structured and a team player.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Enthusiastic about retail/client care services and delivering memorable experiences for our clientele.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit.
• Fluent in English & German. Additional languages are a plus.

Additional information

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.