Luxury Luggage Repair Technician — Client Care

LVMH; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

RIMOWA is seeking a skilled Repair Technician in Zürich to maintain and restore premium luggage. You will identify and execute suitcase repairs, repair aluminum and polycarbonate cases, and use our Repair Management System to manage parts, quotes and turnaround times.

You should have a mechanical background, hands-on experience with hand and power tools, a High School diploma, and prior repairs-related experience (luggage preferred). Fluency in English and German is required.

Qualifications

• High School diploma or equivalent required.
• Mechanical background with hands-on use of hand and power tools.
• Experience in a repairs-related field, preferably luggage.
• Attention to detail and ability to work independently.
• Fluent in English and German; additional languages a plus.

Responsibilities

• Identify and execute suitcase repairs.
• Repair aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining.
• Use Repair Management System to organize repairs, book parts, conduct cycle counts, and prepare quotations.
• Pack and unpack luggage.
• Provide first-class service to customers to ensure memorable experiences.
• Meet KPIs such as turn-around time and quality standards.

Skills

Attention to detail

Organized

Independent worker

Team player

Education

High School diploma or equivalent

Tools

Hand tools

Power tools

Repair Management System

Job description

RIMOWA is seeking a skilled Repair Technician in Zürich to maintain and restore premium luggage. You will identify and execute suitcase repairs, repair aluminum and polycarbonate cases, and use our Repair Management System to manage parts, quotes and turnaround times.

You should have a mechanical background, hands-on experience with hand and power tools, a High School diploma, and prior repairs-related experience (luggage preferred). Fluency in English and German is required.